Delmarva RV Center Milford

I purchased a Jayco feather micro 166FBS from Delmarva RV. It was at an off site sales event at the Harrington raceway and casino on June 3rd. The salesman was on point when we described our camping style to show us this particular camper. I did note there was a couple of things I noticed at the time that were points that needed to be addressed at pick up. They also included in the deal furion rear and side cameras. The other items were cover missing from awning arm. Cover on furnace was out of place and a keeper for gas quick connect for griddle and jay table was not landed and hanging loose. We were scheduled for delivery on June 14th. We did the deal signed the papers inspected camper. The side cameras I was promised weren’t installed, one of two side tables was missing, no remote for tv. I was promised all would be fixed or provided including griddle. I wa informed that during pre delivery inspection furnace was found to be bad. Was told a new one would be provided A few days later I went to follow up and a box of stuff was found. The side table, packaging for remote but no remote. Outside tv mount was there as well but I was not informed that it was included. I was told on that day remote would be ordered by sales!! That’s when the operations manager informed me that the fresh water tank was leaking and was discovered before the sale and I suspect before the sales event. To view leak belly liner would have been loosened. Later I found that not only was it loosened but it wa snot put back properly and the keeper for that hose previously mentioned was part of that. Also the liner was cut. Not in any form with purpose but jagged and haphazardly. The operations manager call them kindergarten cuts. The heater was destroyed trying to get bad board out but they continued to insist that they would not replace whole heater. Also same with liner. And all this stuff I was owed had not been ordered well after delivery despite them knowing as the told me of some of this stuff. I checked with Jayco as dealer as have 2 weeks to claim warranty for delivered to dealership campers. None were filed. The heater was likely bad but they ruined it to the point where I had to send them the furnace manual from manufacturer to show no mods to cover in safety section. So finally I am getting a heater and a belly liner and other items of concern including fresh tank. On June 29 I scheduled a drop off appointment. Don’t be deceived by that language as it does not mean in the shop even when the operations manager herself told you different. I was also told by Lisa the ops mgr that April was my go to for communications on statuses and whatnot. There is not a single person in warranty, operations, sales , service in the management team that is trustworthy. Alm I heard from management Diane to service she edulwrs was how it was always someone else’s fault and no one told the other of any issues, status etc, and they certainly did t tell me with out me asking and having to send e mails to all managers and owner who by the way not once answered or acknowledged my concerns. It is now august 18 and I just got my camper back after I verified all the work that I expected was either done or I had opportunity to do some myself. And fridge didn’t work and had to be reset. The kippers blind the comped me was installed wrong and they broke a retainer and had to replace frame and blind. And the drawer that all the fresh tank plumbing is behind was falling apart. Th slides are junk but I had to find it. It’s funny the operations manager said your camper is ready. It was far from ready as I had yet to check the work. They knew I was coming and yet my camper was not even up front. So the best day buying. A camper from them is the moment you fall in love with your next or first camper. After that you will get excuses finger pointing and frustration but no valuable communication. Owner is unresponsive to emails. All about the money!! When they get it you will have to fight for any issues needing correction.

1st Thank you Delmarva RV for being a standup business that stands behind their product and customers! Now our experience - When looking for our new "Home" (100% of the time RV living) we went to Delmarva RV in Milford De and met a young man Eric AKA "Jet". We are sure glad we did. This gentleman has gone above and beyond to make sure we found the exact unit we needed and for the right price. We must have looked at over 25-30 different campers and he knew just about everything abouth them all,and if he didn't he give us the give me one minute and ran off (Jetted) literally and came back with the information needed. And when we settled on a unit we liked Eric went into hyper Jet mode making sure that everything was 100%. We had an offer in front of the manager signed and heading out of the doors in about 2 hours. See we bought our camper and wanted to take it with us.(right now) So Eric set it up checked everything and made sure it was road worthy. Offered to wash it too. And as you would expect the story stops there, it does not. After we got all hooked up and ready to roll he came and told us that the stabilizer in the rear needed repair. After we got it home and setup he called to let me know when the repair guy was coming to fix the unit and has been very vigilant,stayed on top of the repair through out the completion. Very happy to have met Eric and will guarantee I will return to do more business and also send friends and family to see him and the Delmarva RV family. Everyone from the front office to the back office to do paperwork were just awesome. And can't forget Mike the service guy! Shout out to another person who goes above and beyond to make sure things are 100%

Went in window shopping. Was immediately greeted by Nick a senior sales rep. He was so thorough and professional and personable. He asked all the up front questions he needed to gather info and directed us to the perfect fit. We haven’t purchased yet but when we do, I know we will go through him! Such a nice wholesome family man who knows how to sell without selling or being pushy. Highly recommend this company for all your RV needs. And they even do tags and title work and an orientation after purchase. Will be back for our first and last RV purchase to tour the country soon! Lots of new and used selections. Go check em out right on N Rt 1 north of Milford.

In the market for a RV trailer for some outdoor adventures and my visit to Delmarva was easy and fun! The salesperson Scott was informative, and helpful yet did not pressure, He genuinely wanted to get me into the right one for my needs, and the selection of options is second to none. I also got a chance to meet with the manager and I can see that customer service is important there. Can’t wait to pick up the whole Delmarva crew in my new RV and head down ti the lake!!! Thank you Delmarva RV Can’t wait!!! Michael from NYC

My family just purchased a used RV (our first) half way across the country and we brought it home to DE this week. First order of business was winterization. The team at Delmarva RV were awesome. Lisa T. took my call, explained the process and scheduled the appointment. Mike, lead tech, was great, as he not only completed the service, he educated me on the process on how to be sure I keep the rig safe from issues over the winter. While on-site, Lisa also gave me some great tips as a first time motorhome owner. Needless to say, Delmarva RV Center will be my first call when I need anything for our new camper.

Highly recommend Delmarva RV Center!! My husband and I personally dealt with Jet and Adam and by time we were done, felt like family! We went in the first time having 0 knowledge of what we wanted/were looking for. They were very knowledgeable about their inventory and provided great suggestions within our price range and did not try to sell us anything higher than what we wanted. We took about a month to decide and never felt pressured or rushed by these guys to make a decision. This team truly wanted what was best for their customers which is hard to find today!! Also, we did our due diligence, shopped around, and couldn’t find anywhere within a 500 mile radius with prices even remotely close. Once we finally decided and picked up our camper, we had a full tutorial/walk through of every single function in the fifth wheel, they ensured our hitch was properly fit, and checked everything once more before we pulled off the lot. Could not be happier with our decision to use Adam and Jet and will be back in the future!!